Effective Date: March 2026

These Terms of Service ("Terms") govern your use of the CareVouch website and services. CareVouch is a trading name of JJHSolutions Ltd ("we", "us", or "our").

Please also review our Privacy Policy, which explains how we process personal data, including GPS location data.

1. Nature of the Service

CareVouch is a care visit tracking service that allows families and small care agencies to record when a care assistant checks in or out at a client property using a QR code. Account holders manage one or more client locations, each with its own QR code. The service provides a timestamped record of visits per carer and per location, with optional GPS on-site verification. The service does not verify the identity of care assistants or the quality of care provided.

2. Account Registration

To use CareVouch, you must:

Be at least 18 years old
Provide accurate registration information
Keep your account credentials secure
Notify us of any unauthorised access to your account

3. Subscription and Billing

CareVouch is a subscription service billed monthly. A 30-day free trial is included with no card required at signup. You only enter payment details if you choose to continue past day 30. Your subscription includes:

Unlimited dashboard access and event history
Daily summary email notifications
The ability to invite family members to your account
A number of client locations and named carers depending on your plan — see the pricing page for current limits

4. QR Code and Location Usage

Your account includes one or more unique QR codes, one per client location. Each QR code should be printed and displayed at the relevant client property. You are responsible for:

Keeping QR codes secure and only displaying them at the intended property
Archiving a QR code if it is lost or compromised (which issues a new one)
Informing care assistants how to use the check-in system
Using short, anonymised labels for client locations in accordance with GDPR data minimisation principles — full client names and addresses should not be stored as location labels

5. Care Assistant Usage and GPS

Care assistants use the service by scanning a QR code, selecting their name from a pre-configured list, and tapping Check In or Check Out. Care assistants do not create accounts.

When a carer scans a QR code, their phone browser may request permission to access the device's GPS location. This is a standard browser permission. If granted, a single GPS coordinate is captured at the moment of the scan to verify the visit took place at the expected property. If declined, the check-in records normally with a "location unavailable" status.

You are responsible for informing care assistants that GPS location data may be captured at the moment of scanning, in accordance with your obligations under UK GDPR and employment law.

6. Data and Privacy

CareVouch is designed with data minimisation in mind:

No personal data is required for care assistants — they select a pre-configured name and do not enter personal details
No medical or health information is collected or stored — the service records visit times only
Client location labels should be short references only (e.g. "Client 12") — full personal names or addresses must not be stored
GPS scan coordinates are stored for audit purposes only, accessible to the account owner and invited family members

You are the data controller for any personal data relating to your clients and carers that you configure in the service. We act as a data processor on your behalf. You are responsible for ensuring that your use of the service complies with UK GDPR and any applicable employment or care regulations.

7. Limitations of the Service

CareVouch:

Does NOT verify the identity of care assistants
Does NOT monitor or assess the quality of care provided
Does NOT hard-block check-ins based on GPS location — location anomalies are flagged only
Does NOT guarantee that all check-ins/check-outs will be recorded (care assistants may forget to scan)
Does NOT collect or store any medical, health, or care-related information about clients

The service is intended as a transparency and accountability tool for families and care agencies. It should not be relied upon as the sole method of monitoring care arrangements.

8. User Responsibilities

You are responsible for:

Using the service lawfully and in accordance with these Terms
Maintaining the confidentiality of your account
Ensuring that family members you invite use the service appropriately
Not using the service for any unlawful surveillance purposes
Informing care assistants that GPS location data is captured at the moment of scanning (if location permission is granted on their device)
Complying with UK GDPR in your use of the data the service collects

9. Intellectual Property

All platform software, branding, and content are owned by or licensed to JJHSolutions Ltd.

10. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

Missed check-ins or check-outs
Delayed notifications
Service interruptions
Actions or inactions of care assistants
GPS inaccuracies or location data being unavailable
Any loss or damage arising from use of the service

Our total liability shall not exceed the amount paid by you for the service in the 12 months preceding any claim.

11. Service Availability

We aim to provide reliable service but do not guarantee uninterrupted availability. We may modify, suspend, or discontinue features at any time.

12. Termination

You may cancel your subscription at any time. Your account will remain active until the end of your current billing period. We reserve the right to suspend or terminate accounts that violate these Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales.

14. Contact

For questions regarding these Terms, contact:
support@carevouch.co.uk

By using CareVouch, you confirm that you have read, understood, and agree to these Terms of Service.